How long have you been in business?
• California Hi Lites Inc. was established in 1967!
What services do you offer?
• Co-packing for third parties, order fulfillment for online stores and warehousing, both ambient & temperature controlled.
What licenses do you carry?
• We have an ABC type 14 license, two Organic Food licenses, Costco Co-packer certificate.
What allows the ABC type 14 license you to do?
• Warehouse, repack, label and handle Alcohol Beverages
What allows the NFC Organic Foods license you to do?
• Warehouse, pack, repack and code certified organic foods.
Can you name some products you handle?
• Club Store Multi Packs, Subscription boxes, Gift Packs, Floor & Counter displays with amongst others: chocolates, wines, o.t.c vitamins, baking mixes, books, cd/dvd, juices, industrial items such as water filters and engine belts
What services or products do you NOT handle?
• Frozen items, fresh foods, clamshell packing, blister-card packing, liquid & powder fill, custom designed packaging materials (but we have great trusted sources for you!)
Are your customers USA based?
• We serve accounts from all over the world including the USA, Germany, Italy, Costa Rica, China, South Africa and Poland. We are located close to the Ports of Long Beach/Los Angeles.
Are their minimum order requirements?
• With a sample and your instructions in hand we perform a time and motion study which determines the minimum order for the project.
Why do you require a “live” sample of my product before you send me a quote?
• To protect your and our understanding of what it is you are asking us to do.
What are your payment terms?
• Net 15 unless differently specified.
Do you guarantee your price(s)?
• Price quotes are valid for 90 days; after that we reserve the right to adjust as necessary. We guarantee the final price for 1 year from the date of your first purchase order.
What is included in your price/quote?
• The quote will specify what we supply and what you supply in detail as well as price and general project info.
Do you supply custom made packaging materials?
• We have trusted sources for such which we will gladly refer you to!
Do you supply pallets?
• Yes, we can supply new and used as well as CHEP.
Do you offer shipping services?
• UPS, FEDEX and USPS make daily stops at our facility; any shipping with these or common carriers, both LTL and FTL, is done on your account.
Do we have access to our inventory?
• Yes, you do during our regular business hours.
How do you communicate inventory, shipping and receiving?
• We offer 24/7 access from any computer anywhere to your inventory and movement reports; these reports cannot be manipulated. Fully customized programs can be made available to customers with substantial annual business.
Which agencies or organizations inspect your processes?
• Los Angeles County and Health, NFC Organic Food Certifiers, Costco, ABC, Independent Audit, Fire Department, City of Santa Fe Springs.